Frequently Asked Questions

Everything you need to know about shopping with NECA.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Are the products sold on NECA authentic?

Yes, we guarantee that all products sold on our store are 100% authentic and sourced directly from authorized manufacturers and distributors.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of purchase.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status in real-time.