Returns & Exchanges

At NECA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window for items in their original packaging and condition.

1

Initiate Your Request

Log into your NECA account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all tags and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing